This program is designed to provide senior management with executive support on a part-time or on call basis. As a President and CEO, I understand that executives are required to wear multiple hats and often find it very lonely sitting at the top of an organization. Often times, I wished I had just a few more hours to work on a specific project or mentor a certain individual. Additionally, there are many times I wished I had another resource or sounding board for both critical and non-critical issues.

This executive coaching and support program has been a very popular program and many of our customers have taken advantage of this program for over three years. This is a retainer program where clients have access to me 24/7 365 days via cell phone and e-mail regarding critical issues. As part of this program, I am also on site, at any one of your locations, for a pre-determined amount of hours per month for coaching and projects. Although this is a standard program, because of the partnerships created, there is a great deal of flexibility with this arrangement. It would be impossible to list all the questions I have answered and all the recommendations I made to President and CEO’s. However, I have outlined below all the services that have been provided to clients as part of this program over the past three years.

Sales and Marketing

• Development of sales and marketing plans.
• Identification of and analysis of vertical markets.
• Identification of and analysis of competitive intelligence.
• Read newsletters, brochures, mailers and Magalogs.
• Read custom logos.
• Read new company images and brands.
• Read both sales management staff and sales staff.
• Development and execution of lunch & learns, technology breakfasts and company trade shows.
• Final interviews in hiring of sales staff and sales managers.
• Read sales staff for clients
• Development of Creating Memories Events.
• Performance of cold calls for marketing events.
• Time management training and coaching.
• Read a sales strategy.
• Development and oversight of marketing campaigns.
• Development of commission plans and incentive plans.
• Development and oversight of Pilot Programs.
• Development of sales scripts and sales proposal formats.
• Event planning.
• Presentation and public speaking training.
• Review and analysis of bid documents.
• Design of trade show exhibits.

Operations

• Reviewing and recommendation of correct staffing levels.
• Oversee acquisitions from a customer retention standpoint.
• Read employees with poor performance.
• Read branch managers, operation managers, service managers and CFO's.
• Turnaround of complete cultures.
• Process improvement at all levels.
• The restructuring of departments and organizations.
• Creating effective meetings and meeting protocols.
• Creation of organization charts and work flow process charts.
• The streamlining of operational procedures.
• The conducting of quality surveys of all levels of employees.
• Interviewing of customers that clients have lost to understand why they left.
• A variety of team building and communication exercises for company meetings.
• Read monthly, quarterly and annual meetings.
• Read new employee orientation programs.
• Read core training programs.
• Read performance review procedures and documentation.
• Read accountability and consequences to organizations.
• Read on-line internal and external customer surveys.

Project Work

Clients also have engaged IBP on a project basis. These projects are also contained in the Executive Coaching program. IBP can also be hired to perform any of these services on a project basis.