Description
This four hour workshop will help attendees understand how Extreme Customer Service ® needs to be part of the foundation for the success of any individual or corporation. Over the past 25 years, I have used Extreme Customer Service® within the security industry as the foundation to build three very successful corporations. Extreme Customer Service® is not just a nice thing to do; it can be the difference between success and failure. We have used this program to not only create new cultures, but to execute turnarounds in corporations that are failing.
Organization
This is a workshop style program that is very interactive. It combines role playing, problem solving and actual case studies. Each attendee will receive a workbook not only to use as a guide during the workshop, but as a manual to develop their individual or organizational Extreme Customer Service® program after the workshop. Each person will also receive a set of 52 Extreme Customer Service ® Cue Cards to act as a constant reminder of key take-a-ways from the program.
Course Objectives
To demonstrate the impact of delivering Extreme Customer Service®
- Creates long term relationships with customers.
- Creates sole source opportunities.
- Creates excellent references.
- Creates higher gross profit margins.
- Creates sales and marketing folklore.
- Improves employee morale.
Course Topics
For a complete syllabus of this workshop e-mail us at clouatret@contactibp.com
Description
This four hour interactive workshop will help the sales staff to take a 30,000 foot view of their individual “businesses”. For the first time in a long time, this will give people a chance to work on their business instead of working in their business. These proven techniques will not only help drive their sales, but help them in the areas of time management. This program will include workbooks for each of the attendees plus a desk set of 52 Creative Sales and Marketing ™ Cue Cards so that the attendees are reminded throughout the year of the key points from the program. For the first time in this workshop, Joe will unleash his new Features vs. Benefits segment.
Organization
This is a workshop style program that is very interactive. It combines role playing, problem solving and actual case studies. Each attendee will receive a workbook not only to use as a guide during the workshop, but as a manual to develop their individual or organizational Creative Sales and Marketing program after the workshop. Each person will also receive a set of 52 Creative Sales and Marketing ® Cue Cards to act as a constant reminder of key take-a-ways from the program.
Course Objectives
To demonstrate the impact of Creative Sales and Marketing™ in their game plan.
- Increase closing ratios.
- Improve time management.
- The Laws of probability and pre-qualifying.
- Create higher gross profit margins.
- Create sales and marketing folklore.
Eleven Workshop Segments
For a complete Syllabus of this workshop e-mail us at clouatret@contactibp.com
