The Champions of Extreme Customer Service!
search for the Extreme Customer Service® Champion™ for the third
quarter of 2010 is underway.
you witness or experience an example of Extreme Customer Service®
document the story and send it our way. They just might join Edith
Mungovan who was the first quarter champion! Five independent judges
will select the winner who will receive $200 in cash and will
automatically be entered into the Championship for 2010.
the person and the company will be recognized for their great work!
Innovative Business Partners
PO Box 60523
Worcester, MA 01606
I noticed that after I conducted my Extreme Customer Service® workshops, people would take my quotes and use them as
screen savers, place them on their bulletin boards and even use
posted notes at their desks.
They use them as a constant reminder of how important it
is to provide Extreme Customer
Service® to both their
internal customers (their co-workers) and their external customers
So I decided to take quotes from my workshops and create
a set of 52 Extreme Customer
Service® Cue Cards®, one for each
week of the year. As you can see they come with a desk top holder so
they are easy to display.
We have also created cue card sets from my Team Building for Success™ and my Creative
Sales and Marketing™workshops.
If you would like a brochure and order form, you can
contact me below.
and Order Form
MORE GREAT SOFTWARE!
Have you ever had to do a presentation and wish you had free
I use the ZAPromote Lite version and it is free!
If you have any interest
in our coaching services, workshops or seminars, contact us at www.contactibp.com
or contact Joe
the current land speed record by a wheeled vehicle?
chance to win a $25.00 Target Gift card submit your
identified the Bret Michaels as the winner of the most
your $25.00 Lowes Gift Card.
neve too late to follow your dreams?
up one day last week and my thoughts automatically took me back to
1991. Yes that was almost 20 years ago. Why my mind decided do go
back in time, I had no idea, but in the end, I enjoyed the trip! In
1991 I found myself at a crossroads, knowing that I needed to move
on from the job I had, but not knowing what the future would bring.
and I decided that we wanted to open our own training company
within the security industry. After all, I had been in that
industry for almost 20 years, I love teaching and was pretty good
at it. So we did a business plan, looked at office space and filed
the name of our new company with the State of Massachusetts. We
were ready to rock and roll.
then that a friend of mine asked me to come to work for him in his
electronic security company. Terry and I thought it over and for
the time being, set our dreams aside. Over the next 15 years, I
became a partner and president of Team AVS. I continued to grow
both personally and professional within the security industry.
in 2004 that cancer changed my life forever. Although I enjoyed
what I was doing, I wanted to follow my dreams and my passions. So
guess what, I hired a few personal coaches and they took me on a
journey of exploration. After about six months, it was clear that I
should really open a coaching and training company with a major
focus in the security industry. After all, I had been in the
security industry for 35 years, I love teaching and was very good
one minute! Does something sound familiar? Why on earth didn't I
remember 1991 in 2004? For the life of me I cannot answer that
question, however isn't it ironic that the dreams we had in 1991
are actuality today in 2010. There might be people that say well if
you had followed your heart in 1991, you would be much farther
along with your company. My response to that is that the experience
that I gained working at Team AVS better prepared me to launch IBP
in 2007. Besides, I always say that things happen for a reason and
they work out for the best, even if you do not realize it, when you
are faced with difficult situations.
So as I
sat up in bed, amazed at the revelation and could not wait to tell
Terry. I also called a bunch of my friends to tell them and I could
not wait for the newsletter so that I could tell all my friends! So
I guess you are never too old to follow your dreams, even if you
have to put them on hold for 15 years!
As always, I thank you for your support and until next
Joseph E. Clouatre
Chief Creativity Officer
Would you like Joe to speak at your next
meeting, workshop or conference?
Contact Joe Here
the last year, I became a founding member of the "Successful
Transition Planning Institute" which is a wonderful
organization. Jack Beauregard and Paul Cronin have done an
excellent job of creating this Institute for business owners. If
you get a minute you should check them out at the link below. Ok,
back to my point. This foundation is a virtual organization and the
members had never met each other.
suggested that we host an afterhour's social so that so that we
could meet face to face. So the date was set and the invitations
were sent out. The social was huge success and time after time I
heard people say, we just don't do this anymore. Instead we use
e-mail and texting to communicate with the world. This event
allowed us to get to know each other on both a personal and
are in sales, when was the last time you invited a group from your
network to an afterhours social. You will be glad you did when you
see the return on your investment. By the way, this is the perfect
time to invite a few new people into your inner circle!
Last week, all people were talking about in the
northeast was how hot the temperature was as we
ran from our air conditioned car, to our air conditioned
office and fianlly to our air conditioned
home. Then I noticed a posting on Facebook so I did a
little reserach. The average temperatue in Irag right now is
118 degrees with a recent high of 130 degrees. I also found out
that the average soldier carries around 140 pounds
between their back[ack and body armor. They are amzing
for End-Users - Subcontractors
recent article in my newsletter, I was asked my opinion about the
use of subcontractors by electronic security integrators. I guess
that with fifteen years as an end-user and fifteen years as an
integrator, the person was interested in hearing my thoughts. When
it comes this, I have probably seen and continue to see every
possible combination in the world, but the answer is easy. First,
when it comes to service, I would insist that the service
technicians be employed by the integrator and not be subcontracted.
To be a qualified technician they need to be factory certified with
years of experience. They also need to be in a stable environment
so that you can continue to service your site year after year. In
my opinion, service technicians must be in-house!
when it comes to installers, this is where my opinion changes. For
years I taught workshops to end-users that cautioned them from
using an integrator that engaged a high percentage of
subcontractors. If fact today, there are still integrators that
separate themselves from the competition because 100% of their
installers are in-house employees. I felt the same way for years.
began doing large union installations, where I could not use my own
staff. They only person from my company involved was our project
manager. It did not take me long to see that this was a good
business model for my company, but what about the quality? It was
interesting because there were often times that the quality was not
only equal to my in-house staff, but it exceeded it. After all, the
last thing some of my staff wanted to do was pull cable and mount
devices. But this was all that my subcontractor did.
before I get shot out of the sky like the guy in the lawn chair
with balloons, let me clarify. I had several nightmare situations
with contractors that hired employees through a revolving door.
They would never show up on site, never have the equipment they
needed or look like they belonged to a motorcycle gang! In fact we
had a customer scared to let someone into their office, until
someone mentioned that it was one of my subs!
to work, the integrator must engage with a quality subcontract
company that shares the same values and commitments that they do. I
see these wonderful relationships occurring all over the country.
Whether you agree or disagree, that is my opinion.
One of our long time customers,
up to #59 in the 15th annual SDM's top 100 integrators list!
Visit IAS here
NEW IBP WORKSHOPS!
IBP is exited to offer three new and exciting
workshops! Each of these workshops is eight hours in length
and are world class. Nadim Sawaya has been developing and
delivering these programs for more than 25 years.
Estimating and Sales Proposals Workshops
Finacial Training for Executives Workshops
Security Project Managment Workshops
For additional information contact us below.
Thanks for taking the time to read our newsletter.
We value your input and suggestions. If there are any topics
that you would like covered, just let us know. Please feel free to
pass our newsletter along to anyone you feel might enjoy it.
Joseph E. Clouatre
Innovative Business Partners, Inc.