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The Champions of Extreme Customer Service!
The
search for the Extreme Customer Service® Champion™ for the second
quarter of 2010 is underway.
If
you witness or experience an example of Extreme Customer Service®
document the story and send it our way. They just might join Edith
Mungovan who was the first quarter champion! Five independent judges
will select the winner who will receive $200 in cash and will
automatically be entered into the Championship for 2010.
Both
the person and the company will be recognized for their great work!
Email
Us
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Innovative Business
Partners Inc.
1-877-521-2580
PO Box 60523
Worcester, MA 01606
www.contactibp.com
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New IBP
Cue Cards
I noticed that after I conducted my Extreme Customer Service® workshops, people would take my quotes and use them as
screen savers, place them on their bulletin boards and even use
posted notes at their desks.
They use them as a constant reminder of how important it
is to provide Extreme Customer
Service® to both their
internal customers (their co-workers) and their external customers
(their clients).
So I decided to take quotes from my workshops and create
a set of 52 Extreme Customer
Service® Cue Cards®, one for each
week of the year. As you can see they come with a desk top holder so
they are easy to display.
We have also created cue card sets from my Team Building for Success™ and my Creative
Sales and Marketing™workshops.
If you would like a brochure and order form, you can
contact me below.
For Brochure
and Order Form
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MORE GREAT SOFTWARE!
Have you ever had to do a presentation and wish you had free
teleprompter software?
I use the ZAPromote Lite version and it is free!
If you have any interest
in our coaching services, workshops or seminars, contact us at www.contactibp.com
or contact Joe
clouatrej@contactibp.com
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One of my
favorite shows is the Apprentice. It is amazing how much you can
learn about marketing from that show. Who was the show's most
recent winner?
For a
chance to win a $25.00 Lowes Home Improvement Gift
card submit your entry below:
Submit Entry
Here
Congratulations
Brian
Possi
Genzyme Corporation
Brian correctly
identified the location of the Titan Missle Museum as Sahuarita,
AZ!
Enjoy
your $25.00 Lowes Gift Card.
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Dear Joseph,
Do We
Take Friends and Relationships for Granted?
Recently
I received two e-mails from friends of mine and I was very excited
to see their names pop up in my "inbox". When I opened
the e-mails, I realized that they were basically the same. They
were requesting that I donate to a charity that they were
supporting. This is not an unusual request. For years we have been
supporting all types of charities because we believe that we have
an obligation to give back to the community. However, what bothered
me is that we (I am sure the e-mails went out to many
people) were directed to a website to make our donation. What
happened to the days when people picked up the phone to call
friends to ask for their support? I am all for the internet and
automation, but I guess I draw the line in the sand right here. Are
people just taking friendships and relationships for granted?
It
made me think about a situation I faced as a security integrator.
We had a long time customer that needed a quote on a large project.
There was a long term relationship in place and the customer loved
our service. So you can imagine my shock when my sales person
informed me that our customer chose another vendor. I immediately
called the customer to find out why. As we were talking, he explained
to me that he felt that our competitor simply "wanted"
the project more and the project meant more to them. Our
competitor came in and did a presentation for the customer; they
had a very professional presentation and proposal. He then told me
that my sales person just faxed over the proposal without even a
phone call. He felt that my sales person took for granted that
he was going to be awarded the project. I learned a very valuable
lesson that day.
So
let's go back to the e-mails from my two friends. Of course I
followed the link to the websites of their charities and made a
donation. After all, they are good friends and the charities are
very worthwhile. However, the donations might have been a little
larger, if I had received a phone call.
Just
thinking,
As always, I thank you for your support and until next
time,
Joseph E. Clouatre
Chief Creativity Officer
clouatrej@contactibp.com
IBP
Website
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Would you like Joe to speak at your next
meeting, workshop or conference?
Contact Joe Here
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Recently I was asked so sit in and evaluate a few
mock presentations by a sales team. I spend a lot of time helping
create "outside of the box" presentations for clients.
After the presentations were completed, I thought they did a good
job. However, it was not a great job. People were comfortable on
their feet, but the presentation was based primarily around
PowerPoint. In my last newsletter, we talked about
"evolution". Ten years ago their presentation would have
been a great presentation, but it has not evolved. This was a great
company, but the presentation was not a great presentation. I have
seen terrible companies deliver great presentations and win
projects over great companies that delivered terrible
presentations! I continue to see this everyday! So how do you
take a generic PowerPoint presentation and breathe new
life into it? Reducing the number of slides is a
great way to start. Here are a few other ideas. When you want
to illustrate why your company is different from your competitors,
why not use WebEx to communicate live with four of your
top customers during your presentation. This way the group you are
presenting to can ask questions of the people that already use and
are happy with your services**. There is nothing more powerful than
a personal reference. If you want to show that you can support a
large territory, include customers from across the country. If
you are nervous about having customers appear live, then show a few
video client testimonials that were previously recorded. They need
to hear how great you are from your customer, not you. If you
provide security officer services, then why not bring up live video
feeds from current sites showing how the officers present
themselves? If you are an electronic security integrator, show live
video from a variety of command centers that you have built. Bring
a client to the presentation to answer questions and to speak about
your company.
I have many solutions to this challenge, but
these are just a few quick suggestions to take your
presentation from good to great!
** If
you are not engaging your customers as part of your extended sales
team, you are missing out on a great resource.
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"Thank you for the great presentation on Creative
Sales and Marketing™ at our IAPSC Conference in Savannah, GA. I
wanted to let you know that, even though we had many great
presentations over the course of three days, the members selected
your presentation as the #1 presentation of the conference."
Norman D. Bates, Esq.
President
International Association of Professional Security
Consultants
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ATI Delivers a "Flawless" Technology Expo!
I
have been known for years for creating amazing technology expos. I
have been working with Advance Technology in Scarborough, Maine for
about eight months and a few months ago we decided to hold a very
creative technology expo at their corporate headquarters in
Scarborough, Maine on Friday June 18, 2010.
We
had a capacity crowd and the team from ATI did an amazing job. Here
are just a few highlights from the Expo. The keynote speaker was
amazing as were the other eight workshops and seminars. They had dozens
of different manufacturers with booths as well as two large
demonstration vehicles outside.
At
lunch a vintage trolley transported guests to the Maine Indoor
Karting Center, just a short distance away. Their guests enjoyed a
fantastic barbecue and raced each other in racing go karts until
they were exhausted!
Throughout
the day, there was entertainment including masseuses for neck and
shoulders massages. There was even a stretch Hummer limousine that
transported the winner of the ATM raffle. The winner won the
opportunity to withdraw as much money from an ATM machine as they
could in two minutes.
Although
the expo created memories and provided fun, the main focus was on
education. ATI delivered a tremendous amount of education and
information. When you do an event like this, you worry about issues
like parking, registration, transportation, signage and keeping
everything on schedule. Because they are a detailed oriented
company, they were able to orchestrate a flawless performance. We
have already started to working on Expo 2011!
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We
are taking IBP Workshops on the Road!
Since we founded IBP in June of 2007, we have
limited our workshops and seminars to corporations. However, we
have had many individuals wishing to attend open seminars. For the
first time we are opening up this world class education to
individuals. We are limiting the size of the classes and our
readers get the first chance to register! These are special
prices for our readers and will expire on July 9, 2010 at
midnight.
Boston, MA.
Extreme
Customer Service(R) & Creative Sales and
Marketing(TM)
September 13, 2010
$495 pp
How to
Select and Negotiate with Electronic Security Integrators (TM)
& Team Building for Success (TM)
September 14, 2010
$495 pp
If you register for both days the cost will be
$895 pp
Charlotte,
NC.
Extreme
Customer Service(R) & Creative Sales and Marketing(TM)
October 28, 2010
$495 pp
How to
Select and Negotiate with Electronic Security Integrators (TM)
& Team Building for Success (TM)
October 29, 2010
$495 pp
If you register for both days the cost will be
$895 pp
Newark, NJ
Extreme
Customer Service(R) & Creative Sales and
Marketing(TM)
November 11, 2010
$495 pp
How to
Select and Negotiate with Electronic Security Integrators (TM)
& Team Building for Success (TM)
November 12, 2010
$495 pp
If you register for both days the cost will be
$895 pp
Contact Terry below and we do accept Master
Card and VISA.
Contact Terry Here
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Thanks for taking the time to read our newsletter.
We value your input and suggestions. If there are any topics
that you would like covered, just let us know. Please feel free to
pass our newsletter along to anyone you feel might enjoy it.
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Joseph E. Clouatre
Innovative Business Partners, Inc.
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